Privacy
What is privacy
Complaints about breaches of privacy
Updating your personal information
What is privacy
View/download the Protecting your personal information (PDF, 141KB)
The Department of Employment and Industrial Relations respects the privacy of clients, their families, our staff and business partners.
Privacy is broader than the traditional concept of confidentiality and includes the collection, use, disclosure, security, quality, access, correction, and openness of information.
Implementation of the Queensland State Government’s Information Standard No 42 – Information Privacy (IS 42) (PDF, 57 KB) and the Department's privacy plan (PDF, 88 KB) ensures that:
- any personal information collected is relevant and necessary to departmental business
- personal information will not be kept unless it is a legal requirement (eg. for reasons relating to auditing and fraud prevention)
- when information is collected we will not break the law or mislead or harass people
- if personal information is collected from you, we will tell you
- how that information will be used
- why the information is being collected
- who else the information may be given to
- the personal information collected will only be used for activities directly related to the original reason it was collected, unless
- it is required by law or needed for a criminal investigation
- it will lessen a serious and imminent threat to a person’s life or health
- we believe an offence has been committed and we tell the relevant authorities
- we have permission of the person that the information concerns
- we will protect the personal information we hold from misuse and loss and from being disclosed to or seen or changed by people who are authorised by us
- we will try to keep personal information accurate and up-to-date. Depending on the purpose of the information, we will endeavour to ensure that this is correct before relying on it.
Complaints about breaches of privacy
If you consider that the Department has not dealt with your personal information in accordance with the Privacy Plan, you are entitled to lodge a complaint and request an investigation.
A complaint must be:
- in writing
- outline the basis for the complaint
- provide as much detail as possible, and
- be lodged within 6 months from the date when the suspected breach occurred.
All written complaints should be sent to:
Privacy Contact Officer
Administrative Law Unit
Department of Employment and Industrial Relations
GPO Box 69
Brisbane QLD 4001
Email: privacycontactofficer@dir.qld.gov.au
When your complaint is received, you will be contacted by the department to discuss your concerns and try to resolve your complaint before initiating a formal investigation. If the complaint is of a serious nature it will be investigated by an independent officer and you will be advised of the outcomes.
Updating your personal information
The Department tries to keep all personal information accurate and up to date. If you think personal information about you, held by the Department needs updating or changing, please contact the office where your original information was collected to make arrangements for any changes. For further advice about this process please contact privacycontactofficer@dir.qld.gov.au.
View/download the Protecting your personal information (PDF, 141KB)
Last updated September 23, 2008
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